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Support

 
 
Click here for support information

Please Refer your Technical Support Requests to your Distributor.
Tips for using SoftPlan Technical Support:
  (Please Read before making contact)
  • Check your SoftPlan Manual to resolve the issue.
  • Check the FAQ (Frequently Asked Questions) to resolve the issue.
  • SoftList Material Definition - We ask that SoftList Material Definition questions be submitted in writing via email.
  • E-mail Questions - We request that each email contains only one question.
  • SoftView - If you are having trouble generating an image in SoftView, try to generate the same type of image using one of the sample drawings that is preloaded within SoftPlan. This is helpful information for the technician.
  • E-mail file attachments. If you are having difficulty attaching drawings to your email, contact your internet service provider.
Please Note: Windows® 2000 and Windows® XP require Version 10.2.1 or newer.
 
Policy for Retired SoftPlan Versions:
 
To provide SoftPlan customers with the best possible support services, it has become necessary to retire older versions of SoftPlan. By retiring these products, more focus can be given towards resources and training for supporting current applications. Ultimately, this will enable SoftPlan to provide its customers with the best possible technical support services in the industry.

SoftPlan will no longer technically support SoftPlan Version 13 and earlier versions. SoftPlan will continue both telephone and email technical support for Version 14, 2012 and 2014.

 

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